Why AT&T is terrible

About the time I went back to work in April, AT&T was canvassing our neighborhood to try to get us to switch to u-verse. The hubs and I were I interested, but we wanted to compare our current package (with directv) before making a commitment on the front porch with a teenager.

So maybe a week after the kid visited us I called to make the switch. After several phone calls and details that don't matter to this story we finally had some guy out here to install the new system. Not only did this guy do a crappy job drilling a new hole in my wall to the outdoors, he also ran the wire around the house so poorly that it is gaping down in several places, visible under the siding. After being here several hours and attempting to complete the setup, he says he is going outside to check some things. He comes back hours later to tell the hubs he couldn't figure it out and that he would be back the next day. That was mid-May on a Thursday. I called on Friday afternoon. No one knew about our situation and could not answer the question of when he might be back.

Good thing I left our charter Internet and directv turned on.

I called again on Monday and Tuesday. Same answers. Our installation was still pending and they would call us when it was complete. No, they could not tell me an approximate timeline.

Fast-forward to August 30 or so. AT&T starts calling both of our phones. They are ready to complete the install and we need to call to reschedule.


Three months later with zero communication? You think we were just sitting here waiting? Nope. I've already re-signed contracts with my current providers and you lost me as a customer, most likely for life.

No comments: