Hey DishNetwork,
Do you monitor blogs? If so, you should read this one. I am a very unsatisfied customer. I have been a loyal dish customer - despite the wishes of my husband - for more than 4 years now. Maybe that's not long in your books, but for me it's a pretty long time.
So as a loyal customer, when I called you to ask if you would pause my service during my move, I was slightly upset when your customer service rep told me no. I could go ahead and pay dishmover to move my receiver for $100. The problem with that is, I have nowhere for your dishmover buddies to move it. We have no relocation location YET. I tried to tell you that I was unhappy and that all I wanted was to pause my service. Verizon will let me do this. Gold's Gym will let me do this. Both were very easy to work with and said no problem, they would charge me $5/month to pause my contract, and to let them know when I was settled.
You, dishnetwork, on the other hand are a bunch of jerks. Not only would you help a girl out, but you upped my monthly fee that I'm paying for NOTHING $5 witihout telling me.
So dish, I have some bad news. In three months my contract will be up and guess who will finally get his wish? That's right. My hubby will extremely happy when I let him transfer our services to DIRECTV. I hope you don't miss our $60/month that you could have kept with just a little bit of something I like to call "customer service."
2 comments:
A few years ago when I moved and had a temporary living situation for a couple of months, in order for me to take advantage of DirecTV's free moving service, I had to have continuous service, too.
This time, when we moved, I canceled my service, and ordered new service in my husband's name to take advantage of new customer specials...
I have had DirecTV for about 8 or 9 years and have been about 99% satisfied with them.
I like to call it "customer service" too.
At least you have a "line of sight" and can get the dish; It's bunny ears or Charter for Katie and I.
I'd be pissed if I were you too though.
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